dkwi Privacy Policy

Introduction

dkwi ("we", "us", "our") operates the online casino and sports betting platform available at dkwi.org. This Privacy Policy describes how dkwi collects, processes, stores, and protects personal data provided by or generated from users ("you", "Player") who access or use the Platform, including through registration, gameplay, financial transactions, customer support interactions, and any other engagement with our services.

By creating an account or otherwise using dkwi, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your data as described herein. If you do not agree, you should immediately stop using the Platform and may request deletion of your data by contacting us at [email protected].

1. Information We Collect

dkwi collects personal data in two principal ways: information you provide directly when registering and using the Platform, and information collected automatically through your use of the Platform's technical infrastructure. Both categories are described in detail below.

Information You Provide Directly

• Registration data: mobile phone number, chosen username, date of birth, and password (stored as an encrypted hash — never in plain text).
• Identity verification (KYC) documents: government-issued photo ID (National ID, passport, or driving licence) and proof of address, collected when required for account verification or withdrawal processing.
• Financial data: mobile wallet identifiers (bKash, Nagad, Rocket, Upay account numbers), transaction amounts, deposit and withdrawal history, and bank account details where bank transfers are used.
• Communications: messages, complaints, and other correspondence you send to our support team via live chat, email, or any other channel.

Information Collected Automatically

• Device and connection data: IP address, device type and model, operating system, browser type and version, and mobile network carrier.
• Usage data: pages visited, games played, betting activity, session duration, click paths, and other behavioural data generated during your use of the Platform.
• Cookie and tracking data: information gathered through cookies, pixels, and similar technologies as described in Section 4 of this policy.

dkwi applies the principle of data minimisation: we collect only the data we genuinely need to operate the Platform, comply with legal obligations, and provide you with a safe and personalised experience. We do not collect sensitive categories of personal data (such as racial or ethnic origin, political opinions, or health data) unless you voluntarily disclose such information in a support communication.

3. Sharing Your Information

dkwi does not sell, rent, or otherwise commercialise your personal data. We may share your data with third parties only in the limited circumstances described below.

• Payment processors: we share the minimum necessary financial identifiers with mobile banking partners (bKash, Nagad, Rocket, Upay) and bank partners to process your transactions. These partners are bound by their own privacy and security frameworks.
• Game and software providers: game studios such as Pragmatic Play, Evolution Gaming, Spribe, and others may receive anonymised session data necessary to deliver and audit game results. These providers do not receive your name, contact details, or financial data.
• Legal authorities: we will disclose personal data to law enforcement agencies, courts, regulatory bodies, or government authorities where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of dkwi, its players, or the public.
• Service providers: trusted technical and operational service providers (hosting, analytics, fraud detection, and customer support platforms) who process data solely on our instructions and under strict confidentiality agreements.

5. Data Security

dkwi implements a layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security measures include SSL/TLS encryption for all data in transit, encrypted storage for passwords and sensitive financial identifiers, access controls that restrict employee access to personal data on a strict need-to-know basis, regular security audits and vulnerability assessments of the Platform's infrastructure, and automated monitoring systems that detect and respond to unusual access patterns or suspicious activity in real time.

While dkwi takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You are responsible for keeping your login credentials confidential and for notifying us immediately at [email protected] if you suspect unauthorised access to your account.

7. Your Rights

dkwi respects your right to control your personal data. As a dkwi player, you have the following rights in relation to the data we hold about you. To exercise any of these rights, please contact us at [email protected]. We will respond to all valid requests within a reasonable timeframe.

• Right of access: you may request a copy of all personal data we hold about you, including the categories of data, the purposes of processing, and any third parties with whom it has been shared.
• Right to rectification: if any personal data we hold is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure: you may request deletion of your personal data. We will comply where there is no overriding legal obligation to retain the data. Note that legal retention requirements (particularly for financial records) may prevent full immediate deletion.
• Right to restriction: you may request that we restrict processing of your data in certain circumstances, for example while a correction request is being assessed.
• Right to object: you may object to processing of your data for direct marketing purposes at any time. You may also object to other processing activities where our legal basis is legitimate interests, subject to the specific circumstances.

To exercise any of the above rights, email [email protected] with the subject line "Data Rights Request" and a brief description of your request. We may ask you to verify your identity before processing your request to protect against fraudulent or unauthorised access to another person's data.

9. Children's Privacy

dkwi's services are strictly intended for adults aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. If we become aware that we have inadvertently collected data from an underage individual, we will immediately delete that data and close the associated account. If you believe a person under 21 has registered on dkwi, please notify us immediately at [email protected].

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way dkwi handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week and will endeavour to respond to all privacy-related enquiries promptly and transparently.

You can reach us by email at [email protected]. Please include "Privacy" in your subject line so our team can route your enquiry to the appropriate person as quickly as possible.